FAQ2018-08-09T10:51:16+00:00

Will I have to pay taxes

The customer is responsible for issues relating to the delivery and taxation of their order and the laws applied to them. We cannot be held responsible for any fees or taxes that you may have to pay.

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What is your delivery process after placing an order

Once an order is placed with us, it takes up to 7 working days on average to process. After it has been processed, we then send the data to the warehouse. Once the warehouse receives the information it requires to ship your order, it then packs the orders in batches. Once a batch is fully packed, it is then sent to our logistics centre, through economy airmail. Orders shipped via economy airmail take between 10 and 21 business days to arrive (unless there are delays with your post office, which we have absolutely no control over).

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What is the quality of your perfumes?

We only supply the highest quality perfumes. ALL products are 100% original guaranteed. Certain products may come in the box without the cellophane plastic, but we receive them like this from the manufacturer’s factory. Additionally, the manufacturer has the legal right to change the packaging without prior notice.

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What if I ordered six perfumes and received only three

We dispatch the packages through International Registered Air Mail. In case of multiple products we pack them as separate shipments. All items are sent in separate packages.

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What if I have ordered and still have not received the goods?

Please allow up to a maximum of 21 business days from shipment for your order to arrive (unless there are delays with your post office, which we have absolutely no control over). Compensation can only be made if the reason for the delay is our error and not that of your local customs/post office.

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What are the shipping costs?

Shipping costs $9.99 for Economy shipping or $14.99 for Priority shipping per item ordered.

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What payment methods do you offer?

We accept PayPal, credit cards and Boleto payment.

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Are there countries to which you do not deliver?

We do not ship to Cyprus or the Middle East.

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Do you sell products other than those on your website?

No, the products listed on our pages are the only products we currently sell. However we do sometimes receive new products to sell, so therefore it is best for you to continually check the website for the brands that you are looking for, if we do not currently have, we may have it sometime in the future.

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Is the information I place over the internet secure?

We can assure our customers that only the most advanced technology in internet security is used on our site. SSL (Secure Socket Layer) secures data on TCP/IP networks such as the internet, through encryption, authentication, and integrity for all communications between our consumers and the web server.

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What is the Credit Card ID?

The card ID is a 3 digit security code that is printed on the back of your credit card. The card ID protects you from online fraud by verifying that you are in possession of the card you are attempting to use.

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What is the shipping time?

Our shipping time is between 10 – 21 working days from the shipment date (unless there are delays with your post office, which we have absolutely no control over).

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Where is your company located?

We ship our perfumes from bonded warehouses worldwide.

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Why should I buy my perfumes online from Duty-Free-Store?

The perfumes that we sell are all origional perfumes, produced and sold in the stores all over the world. Our products are guaranteed to be of the highest quality and manufactured only by the original manufacturer. We offer the best quality products on the market today and at great prices too. Since we receive all our products directly from the manufacturer, we can supply the best perfumes at the lowest prices delivered straight to your door. We guarantee our customers satisfaction every time and with minimum hassle and effort in online ordering.

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